Refund & Cancellation Policy

Rescheduling or cancelling an appointment

If your plans change, please let your branch know as early as you can by phone or WhatsApp so we can offer your slot to someone else and help you pick a new time. Contact details are on the Locations page.

If we need to reschedule

If we have to change or cancel your appointment, we will contact you to arrange a new time that suits you or, where you have paid in advance and prefer not to rebook, to refund the amount paid.

Service concerns

If you are not happy with a service, tell us as soon as possible, ideally the same day. We will review it with you and, where appropriate, offer a correction or other resolution.

Bridal bookings

Bridal dates are reserved specially for you. Any advance, rescheduling or cancellation terms are agreed with the bridal team when you confirm your booking.

Beauty School

Course fees, instalments and any refund terms are shared in writing by the Beauty School team at the time of admission. Please confirm them before you enrol.

How refunds are made

Where a refund is agreed, it is returned using the same method you paid with, or as otherwise agreed with you.